Welcome to my world:

For almost 8 years, I worked as Co-founder & Customer Experience Manager at Ponisha.

I built and managed customer support systems, trained teams, improved service processes, and helped shape how users and the platform communicated with each other.

My focus was always on making complex systems feel simple and human. I worked closely with teams and users, solved problems, and improved the overall experience from both sides.

I learned how much good communication, structure, and empathy can change the way people experience a product.

At Patsa Industry, I worked as a Marketing & Training Coordinator.

I developed training programs, supported marketing and sales teams, delivered presentations, and helped coordinate internal and external communication.

I also represented the company at industry events and exhibitions, which strengthened my confidence in professional environments and face-to-face communication.

This role helped me understand how important clarity, structure, and presence are when working with people.

At Aybrook & Mason, I work as an International Brand & Event Experience Coordinator.

I manage social media content and create photo/video storytelling that shapes how the brand is seen across digital platforms.

I also help organize product launch events and work with the team to make sure each launch feels well-planned, engaging, and aligned with the brand.

Alongside this, I take part in international exhibitions in countries like Germany, Denmark, Italy, and Sri Lanka, where I present products, create on-site content, and share the experience through social media and blog channels.

I founded House of Roza in Istanbul, and it quickly became more than just a place to stay. It became about people, moments, and how they felt while they were there.

I was personally involved in almost every part of the guest experience: from the first message and reservation, to welcoming guests, being there during their stay, and saying goodbye at the end.

I took care of both sides of the work: the visible part guests experienced, and the behind-the-scenes details like coordinating cleaning, organizing schedules, and making sure everything stayed in order.

What I always cared about most was the feeling people left with. I wanted every guest to feel looked after, comfortable, and at home. The kind of experience that makes them want to come back again.